What To Do If Your Account Is Blocked

Hi All,

I’m back from my sort-of vacation and catching up. I noticed a couple of accounts blocked by the automated security scripts while I was away. These scripts look for unusual patterns of activity in accounts, like logins from many different countries in a short space of time, or lots of failed login attempts. To be on the safe side, if they spot something, they block the account so you can’t log in to the members’ area. Rather than remove the block, if it proves to be a false alarm (which it almost always does) I can issue you new login details with a new username and password- better security practice than just resetting.

A couple of my emails to people notifying them of this have bounced, so if you’re getting the blocked message when you try to log in, please email me.

Cheers, Hywel

Digital Detox. Back in August.

Hi Everyone,

I’m going on a digital detox.

I’ve got a vacation with my University friends starting tomorrow, followed by a language course and then landscape photography art shows.

I’ll be back in mid-August.

Of course, everything is loaded and ready on all the sites and carts and will update automatically while I am away.

I may check my email when I have signal, but I’m going to try not to. I really need a proper break this time so I’m going to try not to obsessively check my phone a dozen times a day!

If you have a problem with membership or purchases in the meantime, please email support@surfmail.net or open a support ticket:

For RE membership: https://ts.surfnetcorp.com/ts/ts.cfm?code=RE01&urlid=66&service=4

For SilkSoles: https://ts.surfnetcorp.com/ts/ts.cfm?code=RE01&urlid=119&service=4 membership

For the Shopping Cart: https://estore.surfnetcorp.com/store/elegancestudios/contactus.cfm

If support can’t help you, I will assist when I get back.

Apologies to the people still waiting for a quote/response from me for custom videos, I’ll do my best to catch up on those emails tonight but I have to pack and I’m out of time. Please bear with me.

Cheers, Hywel

GameTime -> Surfnet

Hi All,

We’ve just been notified that GameTime Enterprises, who until now have done most of the payment processing for Restrained Elegance memberships, are changing their terms and conditions and whapping a significant extra payment charge onto their services.

As a result Surfnet have decided to move all their clients who were using GameTime over to billing directly via Surfnet, and that includes us. Both back-end processors were already accepted by the Surfnet processing system, so this should be a change which they can make seamlessly inside the payment processing platform.

The only difference you should notice is that payments that previously appeared on your card statement as “GameTime Enterprises” will now appear as “SurfNet, Inc”. So don’t panic when you see that change! It is still your regular RE membership, your current rates will still apply, it’s just being processed via a different company behind the scenes.

There shouldn’t be any drama, they just asked me to inform everyone so you recognise the different charge on your card next month. Please let us know if you do have any problems, but fingers crossed this should be the only thing you notice.

Cheers, Hywel

“In The Dark” – coming soon(ish) at EleganceStudios.com

Had a fabulous day shooting with Ariel at The Facility UK studio near Birmingham.

We were filming the middle section of forthcoming EleganceStudios.com film “In The Dark” – this was the bit shot in actual darkness!

Here’s a quick framegrab from the video behind the scenes while setting up, by the light of my head-torch:

Here’s a Hywel’s eye view of the action (taken with my iPhone using eyepiece projection, through the LI monocular I was using to see through):

Here’s the camera’s eye view- shot in Infrared, lit using two security camera infrared LED lights:

And here’s the view of a camera shot with an f/0.95 lens at ISO6400… in other words, and Ariel Anderssen’s eye view of proceedings! It really was DARK in the room. The little bit of spill you can see bottom right is the light leakage from under the door, which you could barely make out with the naked eye (at least until one got completely dark adapted).

And finally here’s an interlude shot in full spectrum, under a UV light rather than an infrared one:

Now we’ve got to shoot the beginning and the end of the movie, which we’re doing at a different location hopefully next week!

Exciting! And it was really hot torturing Ariel when she couldn’t see what was coming!

Hywel

Problems with some video files on Windows? Try VLC Player

Hi All,

Looks like the Windows Media Player MP4 bug is back, for some people at least. If you are having difficulty playing some video files (typically they play the audio but black instead of the picture) on windows media player, try downloading VLC player here:

http://www.videolan.org/vlc/index.en-GB.html

This seems to solve the problem.

I’ve no idea why WMP won’t play some of the files- they’re all made exactly the same way on my Mac, and Quicktime player and VLC seem to be able to play them fine. So I believe it is a bug in WMP.

A little bit of a Google indicates that other set-ups can cause WMP to do this- a lot of GoPro users complaining about it a couple of years ago, for example. Installing fresh MP4 codecs might fix it. A member has tried transcoding with ACDSee, and the transcoded versions play fine- but that again implies that there’s nothing wrong with the original, as the transcoding software can process it just fine. So it genuinely looks like a Microsoft WMP bug that they don’t seem to be in a hurry to fix. Download VLC 🙂

Hywel