MP4 on iPad/iPhone

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This topic contains 4 replies, has 0 voices, and was last updated by  Hywel Phillips 6 years, 5 months ago.

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    Hi All,

    A member just emailed me to inform me that the MP4 videos are not playing on his iPad any more. Indeed, testing with my iPad and iPhone, they aren’t playing for me any more either. Oh, bugger.

    I don’t believe I’ve changed anything in how I encode or upload the video files, which is corroborated by the fact that older videos which used to play aren’t playing any more.

    So it is either be a change in the way iOS is handling the videos, or a change in the web server configuration which has confused the iPads. I will chase this up and find a solution ASAP. iOS devices do seem very fussy about how they handle certain filetypes.

    Plan A is to install a video player on the site so people surfing it on iOS devices can play on the web page.

    Plan B is to find out what the change was and change it back, if it is something in the server config, or fiddle around with MIME type settings and Apache settings until I can get it working 🙁

    For the moment, if you want to play videos on your iPad or iPhone you will have to download via a PC or Mac, import the videos to iTunes, and sync to the iPad via iTunes.

    Apologies, not ideal. Will hopefully have a fix before too long, but as I’m not sure what has caused the change it may take me a while to hunt down.

    Cheers, Hywel.


    … Update!

    Plan A seemed to go very smoothly, I have added a streaming player to the video gallery pages.

    BUT… the damn thing doesn’t fix the issue for iOS and fails to play on iPad/iPhone.

    Well THIS is a weird old problem!

    It works just fine in the preview area, eg:

    but if the video is in the members’ area:
    a copy of the SAME video file streamed by the SAME player software fails to play.

    It works fine for Safari on the Mac an Firefox. It fails for Safari for iOS, both on an iPad and simulating an iPad with developer mode in Safari on the Mac.

    So it clearly isn’t a file format issue. Something weird is going on with user authentication on iOS, I think. It may be something to do with messed up MIME types on our server, or it could be an out-and-out Apple bug, or it could be something I’m doing wrong with authentication.

    I am chasing this up on techie forums and hope to have some sort of solution soon, but it is very frustrating- it clearly OUGHT to work, since it works just fine for stuff outside the members’ area.




    … and rest.

    Problem should be fixed. It was a beta version of some server software messing up headers for iOS. Should now be fixed. Let me know if you experience any problems.

    I propose to leave up the streaming player on the members’ video pages if people think it is useful?

    Cheers, Hywel.



    The streaming player seems to slow the video pages down quite a lot on my mac. Freezing scroll bar while the plugging is loading… I wonder if an option to disable it would be doable?




    Odd, that doesn’t seem to happen on mine. Which browser are you using? On mine, it shows a black box while the player loads but it doesn’t freeze the scroll bar.

    It could be the “poster” JPEG loading which is slowing it down, I could try disabling that if more people find the player stops the web page loading while it gears up?

    Cheers, Hywel.

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