Hi Everyone,

Thank you everyone who has reported login issues to me. The main common factors seem to be timescale (it seems to have started around end of October or beginning of November) and OS (one or two people on Mac OS or iOS seem to have had one-off problems but the persistent problems seem to be under Windows).

I’m afraid I am baffled as to what is going on, but am following up with tech support. If ever you cannot get into the site please email me and I will do my best to assist.

Apologies again for the inconvenience. This one is a real puzzle, and only seems to be affecting a few percent of people which makes it hard to pin down.

Hywel

Hi All,

As planned, the Restrained Elegance forums have now been retired and the links removed from the site. You can still access them for reference should you wish:

https://www.elegancestudios.com/wordpress/?post_type=forum

I’ve locked the forums so you can no longer post to them; I don’t want to worry that someone may have tried to contact me that way.

The RE community is still alive and well – everyone has moved onto social media instead of site forums. So the best places to find us are Twitter and on our “backup” social media site that we run ourselves, KinkyElephant.com.

Hywel is @RElegance and Ariel is @ArielAnderssen on Twitter, so come follow us!

If you are interested in seeing behind the scenes at our shoots, check out Ariel’s OnlyFans page for joyous bondage behind-the-scenes and general lunacy including Gareth the Welsh-Speaking Orangutan who loves appearing on social media. We are neither normal nor entirely serious, I’m afraid, but it is a lot of fun. We’ll still be posting behind the scenes of big RE trips here, but for the day-to-day bondage shoots we’re doing we’ve found it works much better if I concentrate on the RE production and photography and Ariel gets the behind-the-scenes. Because she loves being on camera and I don’t, I guess. I really like to be able to concentrate on the cinematography and photography when I’m shooting!

Hi Everyone,

In the last few days I’ve had a couple of members email me about a new problem they encounter logging in to the site, where it first of all complains about “Unauthorised access”, makes you enter your login details a second time, then accepts it. It can do likewise when downloading videos.

As far as I know, nothing has changed on our end, so I’m puzzled why this has suddenly started happening. The two customers were both on Windows, but different versions, and different browsers.

Clearing browser cache worked for one customer, changing browser worked for the other.

My best guess is this is to do with stale login cookies. When you log in to the site, it puts a short, time-limited “this login is OK” cookie onto your machine, which is what stops you having to log in again every time you change page on the site. If something is messing up the site’s ability to put that cookie on your machine you could be left instead with an old one from a previous login. That would explain why you get challenged the first time as if your session has timed out.

It is an annoyance, sorry. I’ve raised it with our hosting company to see if we can figure out what’s happening. As always, it is hard to figure out intermittent problems. If it affects you, please try clearing cookies and your browser cache, make sure your antivirus or antispam isn’t blocking cookies from RestrainedElegance.com, and maybe try a different browser to see if the problem recurs.

If it is happening to you please could you mail me the details so we can try to figure out any common pattern? Please let me know the operating system, browser and antivirus package you are using to see if we can narrow it down?

Thanks and apologies for the inconvenience!

Hywel