October 5, 2013 at 13:41 #10147
Every time i try to download a Zip file in the archive it says “You must be logged in to access this content” even though I am a member, have logged in, and can access the individual pictures.
Any thoughts?October 5, 2013 at 16:30 #16777
What OS/Browser are you using? I know Mac OS users had a problem like this a while ago. I thought it had been caused by an update to the password swapping scripts on the site, so I’ll chase it up with tech support our end 🙁 🙁 🙁
My first recommendation would be to try a different web browser and see if that fixes it; it seemed to be browser specific last time.
Make sure your browser is able to accept cookies from the site. Try turning the privacy and/or security settings down for a test; I don’t recommend running with them switched all the way down, obviously, but try turning them off, quit and relaunch the web browser, empty the browser cache, then try to download. See if you still get the problem. If not, turn the settings back on again one notch at a time to see if you can figure out what is blocking it.
Third thing to check is that your firewall is similarly not blocking anything; turn the settings down BRIEFLY just long enough to quit and restart your browser, clear the browser cache, and try again.
Have a go at that and let me know what you discover, and I’ll feed that back to tech support at our web hosts.
Apologies. Hopefully we can figure this out for you ASAP. Has anyone else experienced this recently?
P.S. does it definitely happen for all ZIP files, all of the time? Or only some of them or some of the time?October 5, 2013 at 16:33 #16778
P.P.S. I just tried it and I get the problem on Firefox but it works fine on Safari both under Mac OS 10.8.4, there’s obviously something going on, will chase it up with tech support immediately.
Is anyone else seeing the problem? If so could you let me know what OS/browser combination you are using as it does seem to be browser specific again.October 5, 2013 at 17:24 #16779
As I noted on the RE blog, I don’t have problems downloading, but the voting/rating system has a glitch in it.
I’m running Pale Moon, which is a Firefox variant optimized for Windows.October 5, 2013 at 23:02 #16780
Weird, the voting seems to be broken for me too. I’m sure it was working a couple of days ago. I’ve not changed anything, must be something at the web hosting end, will open a support ticket about that too, sounds like it could be a second manifestation of the same problem (it looks like it may be to do with the server not correctly figuring out user access credentials somehow).
Apologies, am on it.
Hywel.October 6, 2013 at 07:21 #16781
Try again now… seems to be fixed for me, both on the voting scripts and the ZIP file issue. Tech support updated a few things on the password security scripts.
Cheers, Hywel.October 6, 2013 at 16:21 #16782
I was using firefox, the issue is now fixed. Thanks!
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