Hi Everyone,

In the last few days I’ve had a couple of members email me about a new problem they encounter logging in to the site, where it first of all complains about “Unauthorised access”, makes you enter your login details a second time, then accepts it. It can do likewise when downloading videos.

As far as I know, nothing has changed on our end, so I’m puzzled why this has suddenly started happening. The two customers were both on Windows, but different versions, and different browsers.

Clearing browser cache worked for one customer, changing browser worked for the other.

My best guess is this is to do with stale login cookies. When you log in to the site, it puts a short, time-limited “this login is OK” cookie onto your machine, which is what stops you having to log in again every time you change page on the site. If something is messing up the site’s ability to put that cookie on your machine you could be left instead with an old one from a previous login. That would explain why you get challenged the first time as if your session has timed out.

It is an annoyance, sorry. I’ve raised it with our hosting company to see if we can figure out what’s happening. As always, it is hard to figure out intermittent problems. If it affects you, please try clearing cookies and your browser cache, make sure your antivirus or antispam isn’t blocking cookies from RestrainedElegance.com, and maybe try a different browser to see if the problem recurs.

If it is happening to you please could you mail me the details so we can try to figure out any common pattern? Please let me know the operating system, browser and antivirus package you are using to see if we can narrow it down?

Thanks and apologies for the inconvenience!

Hywel