Frequently Asked Questions – Any suggestions?

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This topic contains 3 replies, has 0 voices, and was last updated by  renlleoz 16 years, 6 months ago.

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  • #9061

    samurai
    Member

    Hello All,

    We are in the process of freshening up the preview area of the site and plan to implement a FAQ. We thought it would be a nice idea to ask our forum community for help as you are such a nice, friendly, obliging, wonderful bunch of people!

    The main areas I was thinking so far relate to payment methods, cancellations, data protection & security, anonymity on credit card bills and technical support. Have I missed anything? Are there any key questions that you ask yourself when looking to join a site? What’s important for you to know? Are there any questions you have had since joining RE? Or anything that we could have been clearer about when you joined?

    Any help would be greatly appreciated – thanks in advance to everyone!

    Kate x

    #11282

    roman
    Member

    Actually, have you analyzed the mails you get? What kind of mails do you get regularly? What kind of topics did you see here most?

    Maybe what’s missing are topics concerning the models and the sets, like: can I ask for certain sets? Can I write to the models? Where can I buy the shown restraints?

    Maybe also some technical data, like: how much memory do your photosets/videos usually have? (For the case that some poor bastard out there might actually run on low bandwidth) What kind of data format do you use in your videos? (Might be extremely important for Linux/Mac Users)
    Does the Site need Cookies/Javascript/ActiveX/anything else?

    #11283

    samurai
    Member

    Thanks very much Marius, sorry I didn’t acknowledge your reply earlier – it got lost in a deluge of posts and I didn’t see it!

    Hywel is collating some questions from emails he receives – good call on the questions about models, sets, restraints etc… will add them to my pot.

    Has anyone else got any suggestions?

    Kate x

    #11284

    renlleoz
    Member

    Hi Kate,

    When I first joined years ago, that was at a time where most people were still on dial up and there was a lot of bad press about credit card fraud etc. I had never joined a web based site before and had only brought a few things online from main high street shop web sites. I guess it was all about having some kind of comeback and having faith in the company you were offering your money too. Initially before joining RE, I brought a few photo sets from the shopping cart just to see how the transaction went and to see how it appeared on the credit card bill.

    Then I remember about a week later Hywel posted an amazing set, which really caught my eye on the preview section, and I signed up immediately!

    So to be honest, I think you have already mentioned the most important thing and that’s reassurance when signing up for membership and handing over credit card details and security. But I do like Marius suggestions – I think their spot on.

    Cheers
    Steve

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